An Integrated Business Solutions technology company based in Norway, catering to the Oil & Gas, Shipping and Energy industries. Their core product (business platform) is designed and developed to improve business processes, quality systems, customer relationship management, OH&S and other core functions of any business serving the energy and shipping industry.
Required ongoing support and maintenance for their Business Application that was being used by over 100 end customers globally.
Required monitoring, maintenance and support of their own infrastructure set up across multiple farms.
Provide 24X7 support.
Developed and operates a SharePoint based ticket system with the client to handle all support requirements.
Provided a team of dedicated and experienced SharePoint developers to handle full support of the client solution.
Highly experienced team of SharePoint administrators to manage and maintain the cloud-based infrastructure.
Adopted process driven operations for support.
Established and follow a standard operating procedure for disaster management and recovery.
Conducting regular knowledge transfer and technology update sessions within the team to ensure all resources have sufficient experience, knowledge and confidence to provide a seamless user experience.
Efficient customer support for all the end customers across the globe by providing best of resources and technology.
Significant reduction to the costs and effort spent by the client in directly providing support to their customers.
Automated notification process in the ticket system ensures that the customer users are regularly updated of their ticket progress.