SAP Business One – Offshore Development and Support Services

About Client

The client is an SAP consulting company located in USA. As an SAP partner for North America, they offer SAP Business One and SAP Business By Design and work with clients across multiple industries.

Business Requirement

Difficulty in providing 24×7 support to customers.

High cost and low availability of quality resources.

Cost effective development of add-ons & integration programs.

Knowledge in multiple domains & 3rd party products.

CCS Solution

A well-structured SLA based, B2B relationship to provide support on-time and at any time.

Work from a pool of resources to avoid personnel dependencies.

Support to customers of Partner around the globe who are using different localizations of SAP Business One.

Two hour overlap of work hours to be in-sync with partner expectations while taking advantage of time zone differences to provide their end clients with round the clock support.

Why CCS Technologies?

35+ years of experience in IT Services

Reliable SAP Partner with extensive experience in SAP ECC and Business One

30+ experienced consultants in SAP Business One

Business Benefits

Reduction of cost in implementation & maintenance.

24×7 support to on-time and any-time support.

Wide pool of experienced resources that enable client to take on additional work without worrying about resource availability.

With wide range of capabilities across the IT spectrum within CCS, sharing of knowledge in Infra & Cloud, Mobile applications and other areas outside SAP B1 was beneficial to the client.